Shipping and customer service was amazing. The hair is very soft and the ends are amazing. THE LACE IS VERY SOFT. UNDETECTABLE!! I didn't bleach the knots. I used make up and tinted the lace and it still looks amazing after Cowashing. The wefts of hair constructed in the back are very strong and secure. I'm very satisfied and happy about my purchase . I will be making a YouTube review about this hair pretty soon.