The hair is soft and the price is affordable, that is why I even gave it 2 stars. If it wasn't for that it would be 1 star or less. To start it took longer than the advertised to be ready to ship. It first said 4 weeks when I ordered, then they changed it to 40-50 days. So it's not much longer but I was anxious to recieve the topper! I was disappointed when it arrived. The wefts of hair on the topper I purchased are incredibly thin and the amount of hair in the back doesn't even cover the wefts. Its see through. I have to add my own wefts of hair so I can wear this topper without worrying that the wefts are showing. I tried contacting the the company to let them know I was not satisfied, but got no reply back. My topper is supposed to be the color nb so that it could be colored, however it looks like it has been colored already because the color is splochy and it looks like there are grey roots in spots when the rest of the hair is dark. There are also a lot of return hairs that are very noticable. In one spot, in the front, it is like a chunk of hair that is only 3 inches long. I am going to make the topper work for me, but will not be purchasing from this company in the future.